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Personal Effectiveness Programs

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In a dynamic work environment, we need to make the most of all the resources at our disposal – our personal talents, energy and time, relative to what is important to us. We need to explore and harness our individual sources of motivation to achieve success.

This series of workshops will focus on practical approaches to enhancing your personal effectiveness. You will discover tips and techniques to communicate effectively, manage relationships and emerge as a winner at the modern workplace.

Persuasive
Communication Skills

 Traits for Connecting with Others
 Listening and Responding Skills
 Communicating with Tact & Poise
 Power of Empathy/Understanding
 Blocks to Effective Communication
 Kinesics & Body Language
 Art of Selling your Ideas to Others
 Enhancing your Phone Personality

Hi-Impact
Presentation Skills

 Speaking with Poise & Expression
 Identifying Presentation Purpose
 Planning & Organizing your Ideas
 Overcoming Fear & Nervousness
 Delivering with Impact & Finesse
 Creating Impressive Visual Aids
 Handling the Q-A Sessions
 Team & Impromptu Presentations

Business
Writing Skills

 5C’s of Effective Business Writing
 Openings, Main Body & Endings
 Matching Writing Style to Occasion
 Avoiding Grammatical Errors
 Using a Tone that Produces Results
 Guidelines for Writing Effectively
 Preparing Minutes of Meetings
 Writing Readable Business Reports

Writing
Effective E-Mails

 Writing Concisely & Clearly
 Converting Thought to Expression
 Image Tips while Writing E-Mails
 Replying to Customer Complaints
 Composing Impactful Messages
 Editing and Refining your Content
 Writing Follow-up Reminders
 Mastering E-Mail Etiquette

Working with
Assertiveness

 Three Keys Types of Behaviors
 Power of Ancestral Voices
 Your Rights vs Responsibilities
 Six ways to Respond Assertively
 Handling Difficult People/Situations
 Making & Accepting Requests
 Dealing with Unresponsive People
 How to say ‘No’ without saying So

Corporate Etiquette
& Social Skills

 Corporate Behavior – Do’s/Don’ts
 Dress Sense & Grooming Tips
 Art of Polite Conversation
 Developing your Networking Skills
 Building Rapport with People
 Telephone & Meeting Etiquette
 Table Manners & Dining Protocol
 Dealing with International Clients

Emotional Intelligence –
The Key to Success

 Elements of Emotional Intelligence
 Self-Regulation & Self-Management
 Developing Empathy & Social Skills
 Competencies used to Harness EI
 Enhancing Self-Image/Self-Esteem
 Coping with Negative Feelings
 Tools to Manage/Master Emotions
 Using EI in Everyday Interactions

Conflict Management –
Power to Collaborate

 Can Conflict be Constructive?
 Five Key Conflict Resolution Styles
 Dealing with Difficult People
 Building Bridges during Conflicts
 Using 'EBA' for Building Rapport
 Handling Unfair Demands
 Red Flags that Escalate Conflict
 Being Assertive-Responsive

Managing Stress
& Work-Life Balance

 Stress: Types, Patterns, Symptoms
 Managing your Stress Levels
 Impact of Temperament & Life Style
 Handling Stressful Situations
 Managing Anger & Frustrations
 Tips for Reducing Everyday Stress
 Healthy Eating & Relaxation Guide
 Achieving Work-Life Balance

Art of Giving &
Receiving Feedback

 Feedback – Road to Development
 Planning a Feedback Session
 Overcoming Resistance & Denial
 Reinforcement vs Re-direction
 Giving & Receiving Criticism
 Tips for Re-setting Expectations
 Encouraging Upward Feedback
 Setting a Feedback Culture at Work






Leadership Development Workshops:

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Today’s economic environment compels organizations to be proactive and alert about issues such as strategic growth plans, resource rationalization, cultural change, etc. This requires a leadership approach that is sharper and more focused.

This series of workshops aims to develop leaders who have the head to think for themselves, the voice to inspire the organization, the heart to serve others and the courage to act when others will not.









Leadership Essentials & Influencing Skills
 Keys to Transformational Leadership
 Strategic & Pro-active Thinking Skills
 Power of Vision and Purpose
 Building Trust & Commitment
 Using the Right Leadership Style
 People Development & Engagement
 Motivating Team to Deliver Results
 The Road to Execution Excellence
Managing Change & Transition
 Why Managing Change is Important
 Change Strategies – Power of Story
 Trust – The Foundation of Success
 Setting Expectations for Results
 Six Steps to Leading Change
 Overcoming Mental Paradigms
 Managing Resistance to Change
 Implementing Change Successfully
Harnessing Team Power
 Joys & Synergies of Team Working
 Team Tasks & Responsibilities
 Five Stages of Team Growth
 Behaviors that Facilitate Teamwork
 Effective Meetings – Key Drivers
 Power of Perception/Understanding
 Evaluating Team Performance
 Rules for Super Team Performance
The Fine Art of Delegation
 Delegation – Obstacles & Benefits
 Seven Steps to Effective Delegation
 Providing Authority & Responsibility
 Building Trust -Key to Empowerment
 Developing People via Delegation
 Monitoring the Delegated Tasks
 Learning through Experiential Acts
 Common Pitfalls of Delegation
Performance Management & Coaching Skills
 Identification of Key Result Areas
 Preparing for an Appraisal Interview
 Concerns of Appraisee/Appraisers
 Individual vs Team Performance
 Active Listening & Questioning Skills
 Providing Constructive Criticism
 Counseling for Some Problem Areas
 Making the Appraisal System Work
Interviewing Skills – Hiring the Best
 Listing the Competencies we Need
 Planning for a Behavioral Interview
 Structuring the Format & Process
 Asking Questions, Judging Answers
 Handling the Difficult Applicant
 Avoiding Common Interview Errors
 Selling the Role to Get Commitment
 Communicating the Decision to Hire
Creative Problem Solving & Decision-making
 Defining the Problem – Causes
 Common Barriers to Creativity
 Left vs Right Brain Thinking
 Force-Field & Root-Cause-Analysis
 Tips for Out-of-Box/Lateral Thinking
 Tools for Effective Decision-making
 Implementing the Right Solution
 Traits of Great Problem Solvers
Time & Priority Management
 Time vs Self Management
 ‘SMARTA’ Approach of Goal Setting
 Auditing/Analyzing your Time Traps
 Using ‘Daily Organiser’ Effectively
 Important Vs Urgent Priority Matrix
 Managing Unplanned Tasks
 Overcoming Procrastination
 Art of Getting Things Done
Project Management – the People Dimension
 Knowing Customer Expectations
 Planning using the ‘WBS’ Format
 Role of Sales, Planning & Erection
 Managing/Minimizing Project Risks
 Negotiating for Supplies & Services
 Monitoring Cash-flow & Profitability
 Handling the Sub-contractors
 Project Direction and Control
Finance for Non-Finance Executives
 Principles & Process of Accounting
 Concept of Profit; Equity vs Debt
 Understanding Financial Statements
 Balance Sheet, Profit-Loss Account
 Ratio Analysis – Key Indicators
 Managing Working Capital
 Break-even Analysis, Marginal Cost
 Capital Budgeting, Project Appraisal






Sales & Service Excellence

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The Indian market is in a state of continuous change. Rapidly expanding costs of operations, rising customer expectations and intense competition makes effectiveness in the Sales function of paramount importance.

This series of workshops will sharpen your selling skills, and increase your professionalism while interacting with customers. It will review the skills of negotiation, service excellence, human relations and personal motivation that are vitally important.







SuccessfulSelling Skills
 Traits of a Great Sales Professional
 Prospecting: Keys to Success
 Pre-call Planning & Approach
 Delivering the Sales Presentation
 Overcoming Objections & Obstacles
 Selling ‘Quality’ at the Right ‘Price’
 Time & Territory Management
 Achieving your Business Goals
Excellence in Negotiation Skills
 Characteristics of a Great Negotiator
 The Win-Win & Give-Get Philosophy
 Evaluating your Negotiation Style
 Influencing Skills to Get Agreement
 Negotiation Strategies & Techniques
 Countering the Difficult Situations
 Handling Personality Differences
 Documenting a Wise Agreement
Customer Service Excellence
 Understanding Customer Needs
 Cost of Customer Dissatisfaction
 Triangle of Customer Care
 Nurturing Client Relationships
 Complaint Management System
 Power of Internal Customer Network
 Dealing with Angry Customers
 Winning back the Lost Customer
Managing your Sales Force
 Key Functions of a Sales Manager
 Analysis the Business Environment
 Creating a Dynamic Sales Plan
 Selecting/Training your Sales Team
 Motivating your Distributors to Excel
 Sales Performance Coaching Plans
 Setting Up Effective Sales Controls
 Dealing with Under-Performers
Preventing And Reducing Overdue Outstandings
 Collection Problem – Pitfalls to Avoid
 Defining your Credit Policy
 Analyzing Buyer Credit Worthiness
 Collection Problems & Excuses
 Trade Credit & Dealer Outstandings
 Ask for Money without Feeling Guilty
 Collection Strategies/Procedures
 Using MIS for Receivables Control